The position of Room Service Supervisor in a hotel is one of the most important roles in the hospitality sector. The primary responsibility of this role is to ensure a clean and safe environment for guests by overseeing cleaning and maintenance services in the rooms and various hotel facilities. The Room Service Supervisor plays a vital role in maintaining the high level of service expected by guests, which contributes to enhancing the hotel's reputation and achieving customer satisfaction.
This role requires a set of organizational and leadership skills, as the supervisor must guide the team, coordinate between departments, and manage daily tasks efficiently. Additionally, the Room Service Supervisor is responsible for ensuring that everything operates according to high standards of cleanliness and safety, with the ability to handle emergency situations with flexibility and speed.
If you are looking for an opportunity to work in a dynamic environment with diverse challenges in the hospitality industry, the Room Service Supervisor position at Chinook Motel and Oasis Motor Inn in Kelowna, British Columbia, is the ideal choice for you. This article will highlight the details regarding the advertised position, including the daily duties of the role, required skills, and how to apply.
About the Company
Chinook Motel and Oasis Motor Inn are leading hotel establishments in Kelowna, British Columbia (BC), known for their excellent reputation in providing high-quality services to guests. These establishments are ideal for travelers seeking a comfortable and safe place to stay, offering clean rooms and convenient facilities for guests from all over the world.
Chinook Motel and Oasis Motor Inn are committed to providing an exceptional experience for visitors, with each team working to ensure guest comfort by delivering the best hospitality services. Their vision is to provide a clean and safe environment while maintaining the highest standards of quality in all aspects of the services provided. Through their commitment to continuous improvement, both hotels strive to enhance their position as the ideal place to stay in Kelowna.
Chinook Motel and Oasis Motor Inn offer a continuously evolving work environment with opportunities for professional growth for employees seeking to work in the hospitality industry. The teams are characterized by collaboration and creativity, which contribute to developing high-level services that meet the needs and expectations of visitors.
Job Details
- Location: Kelowna, British Columbia
- Work Environment: On-site work, remote work is not available
- Salary: $30.00 per hour
- Weekly Hours: 40 hours
- Job Type: Full-time, Permanent
- Working Hours: Includes early mornings, daytime, and evenings
- Education: No certificate or diploma required
- Experience: Experience may be considered an advantage but is not a mandatory requirement
Required Personal Attributes
- In terms of personal traits, the Room Service Supervisor in the hotel needs a set of skills and characteristics that ensure tasks are performed efficiently and with high quality. The key traits include:
- Leadership and Guidance: The supervisor must be able to guide the team professionally, offering the correct directions to workers.
- Decision-Making Ability: Sometimes quick decisions are required regarding work organization or resolving issues related to cleanliness or safety.
- Attention to Detail: Attention to every detail is crucial, especially in the hotel industry where cleanliness and discipline are essential to the facility's reputation.
- Adaptability: The supervisor must be flexible in handling changing work requirements, such as work schedules and times requiring urgent interventions.
- Good Communication: The ability to communicate effectively with all team members and upper management to ensure smooth workflow.
- Motivational Ability: The supervisor’s ability to motivate the team to maintain good performance and boost morale.
Responsibilities and Tasks
- The Room Service Supervisor’s duties include a wide range of activities that require direct supervision, careful organization, and continuous execution to ensure that all aspects of cleanliness and public health within the facility are adequately managed. Key responsibilities include:
- Supervising and Coordinating Activities: The supervisor oversees the daily activities of the team working on cleaning rooms and other facilities. They coordinate tasks among team members to ensure activities are done according to specifications.
- Inspection of Locations and Facilities: The supervisor is required to inspect various areas of the facility to ensure compliance with safety and cleanliness standards, and to confirm the availability of necessary equipment and supplies.
- Arranging Additional Services: When repairs or maintenance are needed, the supervisor organizes these activities in coordination with other departments, such as painting, renovation, or replacing furniture and equipment.
- Assisting Workers in Task Performance: The supervisor provides direct support to the team, ensuring everyone understands their tasks and performs them to the best of their ability.
- Coordinating Activities with Other Departments: The supervisor works cooperatively with other hotel departments, such as maintenance and reception, to ensure all activities are in harmony.
- Preparing Work Schedules: The supervisor sets work schedules for the team and ensures everyone adheres to them.
- Supervising the Team: The supervisor is directly responsible for overseeing a team of 5 to 10 workers, ensuring tasks are distributed and completed in an organized manner.
How to Apply
Before applying for the job, it is extremely important to pay close attention to the quality of your resume and cover letter. These documents are essential for effectively expressing your abilities, skills, and professional experiences to the employer, which greatly increases your chances of landing the desired job.
If the required documents are not available, do not worry. You can benefit from the available information and guidelines through the following links, which will provide the necessary assistance:
Create a Job Application Letter Link
To apply for the position, please send your resume and cover letter to the email address provided below:
Frequently Asked Questions
Does the
position require prior experience in the field?
Experience in room services is an advantage, but it is not a
mandatory requirement for applying. Comprehensive training is provided to
suitable candidates.
What are the
expected working hours?
Working hours are approximately 40 hours per week, with shifts
including mornings, evenings, and early mornings.
Is a resume
required?
Yes, a resume is an essential part of the application process.
Make sure it contains accurate information about your previous experiences.
Does the job
require on-site work?
Yes, the successful candidate must work on-site at the hotel
establishments in Kelowna.
Can remote work
be done?
No, this position requires in-person presence at the workplace.
Are there
opportunities for growth within the company?
Yes, the company offers professional development and career growth
opportunities for serious and creative employees.
In conclusion, the position of Room Service Supervisor at Chinook Motel and Oasis Motor Inn is an exciting opportunity to work in a hotel environment that requires dedication and commitment. With responsibilities ranging from overseeing the team to ensuring compliance with cleanliness and safety standards, the supervisor will play a key role in ensuring a positive guest experience. If you possess the necessary skills and are looking for an opportunity for professional growth in hotel management, this position may be the ideal step for you.